How can we help?

Open the app and tap Continue with Google or, on iPhone and iPad, Continue with Apple. Your subscription is linked to that account, so use the same sign-in method on every device.

Tap the Scan button and point your camera at the document, or upload a photo or PDF. The back of an Emirates ID and the photo page of a passport are read automatically; for other documents the app finds the expiry date and lets you confirm it with one tap. Everything is read on your phone.

Only on your phone. Document images and staff records are never uploaded to our servers. This keeps your staff's passport and Emirates ID data private - but it also means you should make a backup (see below).

Go to More → Back up now, choose a password and save the encrypted backup file somewhere safe, such as Google Drive or WhatsApp. On your new phone, install Staff Docs, sign in and choose More → Restore from backup. Keep your password safe - we cannot recover it.

Check that notifications are allowed for Staff Docs in your phone settings, and set your briefing time in More → Daily briefing. Some phones (for example Xiaomi, Samsung and Oppo) stop notifications from apps they put to sleep - set Staff Docs to No restrictions in battery settings. Open the app at least once a month so it can schedule your next briefings.

On the Today screen, tap Remind workers today. For each worker the app opens WhatsApp with a ready message in their language - English, Arabic, Hindi, Urdu or Malayalam - showing only the document and its expiry date. You press send.

New accounts get a free trial with full access. You won't be charged during the trial, and if you cancel before it ends you won't be charged at all. After the trial, the subscription renews automatically until you cancel.

In the app, go to More → Subscription. From there you can cancel, resume or change the card your renewals are charged to. When you cancel, you keep full access until the end of the period you've already paid for.

Subscriptions bought through Google Play are managed in Play Store → Payments & subscriptions; App Store subscriptions in Settings → [your name] → Subscriptions.

Please see our Refund Policy. For a duplicate charge or billing error, email us with your account email and the details of the charge.

No. They are estimates to help you prioritise, based on commonly published rules that can change. Always confirm deadlines and fines with the relevant authority or your PRO. Staff Docs is not a government service.

Go to More → Delete account in the app. This cancels any active subscription, removes your account and erases the data stored in the app on that phone. See Delete Account for details.