Staff Docs is offered as a monthly subscription following a free trial. The current price and trial length are shown in the App before you subscribe. You will not be charged during the trial. If you cancel before the trial ends, you will not be charged.
You can cancel your subscription at any time from More → Subscription → Cancel subscription in the App. When you cancel, your subscription is set to end at the close of the current billing period - you keep full access until then, after which it will not renew.
If you subscribed through Google Play or the App Store, you can also manage or cancel it there: Play Store → Payments & subscriptions, or on iPhone Settings → [your name] → Subscriptions → Staff Docs.
Because you can cancel at any time and access continues to the end of the period you have already paid for, subscription fees are generally non-refundable and we do not provide pro-rated refunds for partial billing periods. We do not charge for periods after you cancel.
We may issue a refund at our discretion, for example in the case of a duplicate charge, a proven technical billing error, or where a refund is required by applicable law or by the platform through which you subscribed. Purchases made through the App Store are refunded by Apple at reportaproblem.apple.com; Google Play purchases follow Google Play's refund policies.
For any billing question or refund request, contact contact@narvistech.com with your account email and details of the charge. We aim to respond within a few business days.
Staff Docs